FAQs – Vinea Lucens

Q: What happens if I can't come on the date booked? Can I postpone my visit to a later date or obtain a refund?

If you cannot come on the date you have chosen, you will not be refunded. However, you can contact us via our contact form to request a postponement to a later date, subject to availability.

Q: Do I have to print the ticket or can I display it in digital format?

You can display your ticket on your smartphone in digital format.

Q: Are dogs and other pets allowed?

Yes, dogs and other pets are allowed. To respect the needs of other visitors, they must be kept on a lead and muzzled.

Q: Is it possible to buy a ticket on site?

We recommend that you buy your ticket online so that you can choose the desired day and time. Based on availability and capacity, you can buy your ticket on-site only by means of electronic payment.

Q: Is the visit suitable for children? And for people with reduced mobility?

The Vinea Lucens show is suitable for all age bands, the young and not so young, and is especially suitable for families with children (the visit is free for children under 6 years of age). The visit is conducted entirely outdoors on a natural, unsurfaced path inside the vineyard. The visit follows a route of medium/high difficulty for pushchairs and people with reduced mobility. Please note that there are three steps at the entry to Via Appia Antica. In order to enjoy the visit safely, please follow the marked route and never leave it under any circumstances.

Q: How long is the tour? How long does the visit take?

The Vinea Lucens tour is around two kilometres long. You can take from 45 minutes to an hour to fully enjoy your nocturnal adventure.

Q: Is there a car park nearby?

There is a large car park on the estate, which is available at no charge until all the places have been taken.

Q: What happens in the event of rain or bad weather?

In the event of bad weather, the event will be postponed to ensure the safety of the personnel and the visitors. The decision to cancel a show will be taken by the organization by noon on the day of the event. In the event of cancellation, visitors will receive notification by email, which will also report the procedure for rescheduling the visit.